If repairs become necessary, we can visit your site on short notice or arrange to have your laboratory unit picked up by our carrier for repair in our service centre. Please contact us on our hotline, which is available day and night every day of the year. If you need a loaner during the repair period, that’s no problem. We can handle that for you.
We use high-precision helium leak detectors to check your freeze dryer for leaks. We also check your cooling system for leaks in accordance with the provisions of German legislation for climate protection (ChemKlimaschutzV). All of our service technicians have suitable technical expertise and are certified in this regard. Our advanced, automated high-bay warehouse enables the prompt provision of all needed spares and wearing parts, and as a matter of course we supply only OEM-grade parts. We can deliver by express or courier service on request.
We prepare quotations and proposals for you based on fair prices, and we do not charge you for the preparation of a quotation or proposal. You are always free to accept or decline our quotations and proposals.